Box Delivery

Deliveries

We aim to be flexible on delivery and offer a wide range of options from collection at our showroom to delivery via our own delivery service or courier network depending on the product you have chosen. We want you to be happy with your purchase and get maximum enjoyment. Our delivery service will ensure that you have everything you need set up and ready to go and will be happy to answer any questions that you have on your purchase.

Delivery Options

Returning Your Purchase

You can return unused, “as new” items back to our showroom free of charge within 30 days of receiving the item. Simply take your purchase and original receipt into your chosen showroom. You can then choose to get the item refunded or exchange it for an alternative product. You can also use our tracked courier service for returns. There is a charge of £20 for electric scooters and £5 for clothing and accessories.

If you would like to return a bike, please contact us via our email address: sales@123netzero.uk. Please include your order number and the reason for your return in your email. All such information must be received by us within 30 days of you receiving your product. If you choose to return by post, it is your responsibility to ensure that the item is returned to us in a safe and secure manner. We cannot be held responsible for any damage caused during posting. If not using one of our services above, we suggest that you use a recorded postal/courier service.

The goods must be returned in an “as new” condition with all components included in their original box and packaging. Items returned without original packaging may be damaged in transit - the purchaser accepts all liability for any damage and loss of value incurred. Mileage on returned e-scooters and e-bikes must be less than 1km.

You must include in the box a copy of your name and order number for the return to be processed.

Once your refund has been approved by us, we will ask for your confirmation that you accept the terms of the refund. We will refund the agreed monetary value to your original payment method within 14 days. Please be aware that direct refunds can take up to five days to appear in your bank account depending on who you bank with.

Refunds will be processed using the original payment method.

Cancelling Your Order

If you would like to cancel your order before the product has been dispatched to you, please contact our customer services team via email at sales@123netzero.uk, quoting your order number. If your order has not yet left our warehouse, we may be able to cancel the order and issue a refund once confirmed.


As we aim to dispatch items as quickly as possible, it may already be on its way to you. If this is the case, we will confirm this and help you to arrange a return.

Returning Faulty Items

If you receive your item and it is faulty, damaged, or develops a fault under normal use* within 30 days of delivery, then you can return it to us for repair, replacement or refund. We can assess the problem quickly and easily at our showroom. To do this you will need to take your proof of purchase.

To initiate a return by post you must contact us via our email address: sales@123netzero.uk, quoting your order number and details of the fault. If you can, please also attach images or a short video that demonstrates the problem. Following a call with us we can arrange a repair, replacement or refund.

All returns are assessed by us and the fault must be confirmed before further action can be taken. This assessment process can take up to five working days from us receiving the product. All components must be returned in the box with your item. If no fault is confirmed, the item will be returned to you. We may charge you to return the product in these circumstances.

*normal use is defined under the manufacturer’s warranty. The warranty doesn’t cover consumable parts such as Wheels (Tyres, Spokes or Punctures), Cables, Brake shoes, Headsets or Bottom brackets.